Terms of Service
Beauty Beloved welcomes you to the website accessible at www.beautybeloved.com. Beauty Beloved offers the Site, including all information, tools and services available on the Site, to you, the user, subject to your acceptance of these Terms and Conditions.
Seller/We/Our/Us/Beauty Beloved/the Company” means Beauty Beloved, based in Leeds, West Yorkshire, United Kingdom. For full details of our postal address for enquiries or returns then please visit the Contact Us section of the site. “Customer/You/Visitor/Consumer” means the person or company visiting, communicating with or purchasing any product or service from Us.
“Website/Site” means www.beautybeloved.com.
“Offer/Discount” means an “Invitation to Treat” to You for any product or service from Us at a specified discounted price, subject to availability at that price.
“Order” means the submission of any request by You for Our products or services, made either by telephone, email or via the Online Store, post any monetary transaction taking place, and including the period during which the Order is being processed or despatched by Us.
Beauty Beloved may, from time to time, offer specific products or services other than those we would normally offer to You. Any such offer may be subject to separate guidelines, terms and conditions, which may be posted by Us from time to time. Wherever any inconsistency exists between these Terms and any Additional Terms, these Terms will prevail.
1.1 These terms and conditions are applicable to the supply of products or services made by us (as defined above), to you.
1.2 The Online Store is for use by individuals aged 15 and over. You should not use the Online Store if you are under this age and you should seek the permission of an appropriate adult to use this site for the purpose of browsing.
2.1 The prices we quote for products or services is an “Invitation to Treat” only. Great care is taken to ensure prices are correct at the time they are entered onto our system.
2.2 Prices for our goods may change from time to time due to inflation, wholesale increases in cost per unit and other factors. These changes will not affect any order that we have confirmed.
2.3 Prices quoted are in British Pound Sterling and include VAT where applicable based upon the current UK rate. Where the rate of VAT within the UK changes between the date of your order being submitted and the date of delivery, we will adjust the VAT you are required to pay, unless your order has been paid for in full prior to any changes in VAT taking effect.
3.1 Payments may be made using Paypal.
3.2 Discounts offered by us are subject to specific individual terms and conditions. See the Promotion Exclusions page on the Online Store for further information. If any of the terms and conditions relating to such discounts contradict the general terms and conditions of the company, the terms and conditions in respect of the discount code will prevail.
3.3 We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. Where this occurs we will issue a full refund for the amount you paid in respect of the order).
3.4 Discount codes are non-transferable and bear no cash value. Any discount code sent to you by email or any other method is confidential and you are not allowed to share this with any other person. Wherever such discount codes are issued to you, they are only valid for the period of the discount offer and expire at the due date.
3.5 Discount codes and other offers are dependent upon stock availability and time. When stated stock volumes run out or when a time-related offer expires, we reserve the right to reject and cancel any order placed. Where you have paid for such an order in these circumstances, we will immediately issue a full refund or offer an alternative product where one exists.
4. Transfer of Ownership of Goods and Services
4.1 We retain ownership of the property for all goods and services offered until we have received full payment from you, at which point ownership of these goods/services passes to you.
5.1 All orders are subject to acceptance and availability. When we receive an order from you we will send you a confirmation email to this effect. Receipt of the acknowledgement email does not constitute confirmation that this order has been accepted by us and, as such, does not constitute a contract between us and the buyer.
5.2 When we accept the order we will email confirmation of this to you. Because of the nature of Online Ordering and electronic transaction systems, the contract between both parties is not formed at the time of order confirmation or when funds are drawn by us for the order, but when the order is despatched by us from our warehouse to be delivered to you.
5.3 We will take all reasonable care in accordance with applicable laws, in so far as it is in its power to do so, to keep the details of your order and payment secure. However, where every appropriate and required precaution has been made in accordance with applicable laws, including laws relating to data protection and privacy, we will not be held liable for any loss suffered by us if any third party procures unauthorised access to any data you provide when accessing or ordering from the Online Store.
6.1 Any dates quoted for delivery of orders is an estimate only and they are issued purely as guidance for our customers. We strive to despatch all orders within three (3) working days. Any products unavailable at the time your order is placed will be sent to you once they become available to us from our suppliers.
7.1 All orders will be delivered using the service stated by us at the time of placing the order.
8. Title and Defects
8.1 Once we have received payment for the goods and they have been delivered, the goods are your property and responsibility for them passes to you. When the order arrives with you, you should inspect the item(s) for damage or other defect and inform us immediately. The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. You must notify us by email or in writing if the goods are faulty or not as described whereupon you shall be entitled to a full refund or agreed exchange. For how to obtain a refund see clause 10 below.
9. Passing of Risk
9.1 We will not be held liable for risk once the order has been delivered to the address specified on the order. We cannot accept liability for undelivered parcels where you provide us with an incorrect or invalid delivery address and/or fail to collect the order from the delivery address specified following our reasonable efforts to contact you to do so.
9.2 We use our own selected means of delivery. We will not be held liable in the event of an order being lost by a third party, which you have authorised to accept delivery of the order (or part thereof) on your behalf, or a courier that you commission to deliver the products, once it has been delivered to them.
9.3 Where goods have been received damaged, a full refund or agreed exchange will be made if we are notified of the problem within 7 days of delivery by phone, email or in writing. You will be required to return the goods to us within 14 days, together with the item(s) original packaging, also see clauses 9.3 and 10, below.
9.4 Where the goods are signed for, you bear any risk for the goods (provided they are signed for by you or a person identified as authorised by you). If you believe that a parcel has been tampered with, it is your responsibility to refuse to sign for the goods (for the avoidance of doubt, signature for the parcel does not affect your rights of return under clause 10).
10. Returns Procedure
10.1 If the goods are to be returned, you are required to comply with the return procedure.
10.2 Our returns procedure requires you to contact us by email at [email protected] to notify us of your intention to return any goods within 14 days of the date of delivery.
10.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, you are entitled to a full refund within 30 days of the date of delivery of the products. You must notify us of your intention to return the goods within 7 days of the date of delivery and return the product to us within the specified period. A refund will only be issued once the goods are returned to us and have been satisfactorily inspected by us.
10.4 On arrival to us, we will examine the returned product and will then notify you of and process your refund within a reasonable period of time, this is normally within 14 days of the day that we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charge(s) for sending the item to you and (at our discretion) the cost incurred by you in returning the item to us.
11.1 Cancellations which are not due to a defect or discrepancy are only accepted if you comply with the following cancellation procedure set out below and then follows the Returns Procedure outlined in Clause 10.
11.2 Within 14 days after receipt of the goods, you must contact us by email or in writing via the contact details found on our Online Store, following which, they must be returned to us within 14 days of you telling us you want to change your mind. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is your responsibility to take reasonable care of the products until their return to us. We will consider that you have not taken reasonable care if the goods have been used in a way or extent, exceeding what any customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use. Any refund will be made within 14 days of receipt of the Customer’s returned products.
12.1 We fail to comply with these Terms if we are responsible for foreseeable loss or damage you suffer as a result of our breach of these Terms, or as a result of our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
12.2 We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity resulting from such activities on your part.
12.3 We do not in any way exclude or limit our liability for:
12.3.1 Death or personal injury caused by our negligence;
12.3.2 Fraud or fraudulent misrepresentation;
12.3.3 Defective products under the Consumer Rights Act 2015.
12.4 As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.